Ticket Sellers’ Workstation Redesign (Case Study)

Developed by: Washington State Department of Labor and Industries

Description: A case study describing how a job relocation affected worker health and discomfort for those responsible for working at a ticket booth for the Seattle Mariners (professional baseball team). The case study describes how the relative positioning of equipment in the new working environment resulted in frequent twisting and end-range of motion, leading to worker complaints. The solution involved updating equipment to better suit the new environment and layout, which reduced worker complaints at a follow-up after the intervention.

Keywords: baseball, ticket, sitting, printing, posture, twisting, bending, organization, layout, reach, equipment, intervention